1721 Medical Park Drive, Ste 103
Biloxi, MS 39532
[PH] 228.392.2330
[FX] 228.392.2740

1519 Jackson Ave.
Pascagoula, MS 39567
[PH] 228.762.3330
[FX] 228.762.3337

2206 Bienville Boulevard
Ocean Springs, MS 39564
[PH] 228.875.3933
[FX] 228.875.3599

12008 Hwy. 49
Gulfport, MS 39503
[PH] 228.831.3535
[FX] 228.831.3545

T. Graham Mortgage
12008 Hwy. 49
Gulfport, MS 39503
[PH] 228.896.1444
[FX] 228.897.9007


Transaction Account Guarantee
Charter Bank is participating in the FDIC's Transaction Account Guarantee Program. Under that program, through December 31, 2010, all noninterest-bearing transaction accounts are fully guaranteed by the FDIC for the entire amount in the account. Coverage under the Transaction Account Guarantee Program is in addition to and separate from the coverage available under the FDIC's general deposit insurance rules.

Notice of Changes in Temporary FDIC Insurance Coverage for Transaction Accounts

All funds in a "noninterest-bearing transaction account" are insured in full by the Federal Deposit Insurance Corporation from December 31, 2010, through December 31, 2012. This temporary unlimited coverage is in addition to, and separate from, the coverage of at least $250,000 available to depositors under the FDIC's general deposit insurance rules.

The term "noninterest-bearing transaction account" includes a traditional checking account or demand deposit account on which the insured depository institution pays no interest. It does not include other accounts, such as traditional checking or demand deposit accounts that may earn interest, NOW accounts, money-market deposit accounts, and Interest on Lawyers Trust Accounts ("IOLTAs").

For more information about temporary FDIC insurance coverage of transaction accounts, visit www.fdic.gov.

Unlawful Internet Gambling Enforcement Act
Effective December 1, 2009, banks are required to notify their commercial customers of the Unlawful Internet Gambling Enforcement Act of 2006 and Federal Regulation GG. Banks will be prohibited from processing restricted transactions through any account or relationship.  Restricted transactions are transactions in which a person accepts credit, funds, instruments or other proceeds from a third party in connection with unlawful Internet gambling.

Privacy Disclosure

Click to download a PDF of our Privacy Disclosure.

Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security number
  • Transaction history
  • Overdraft history
  • Account transactions
  • Mortgage rates and payments
  • Checking account information
How? All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Charter Bank chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information Does Charter Bank share? Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes—
to offer our products and services to you
No We don't share
For joint marketing with other financial companies No We don't share
For our affiliates’ everyday business purposes—
information about your transactions and experiences
Yes No
For our affiliates’ everyday business purposes—
information about your creditworthiness
Yes Yes
For our affiliates to market to you Yes Yes
For nonaffiliates to market to you No We don't share
To limit our sharing
Please note:

If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.

Questions? Call 228-392-2330 or go to "Contact" on www.mycharterbank.com
What we do
How does Charter Bank protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also maintain other physical, electronic and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.
How does Charter Bank collect my personal information? We collect your personal information, for example, when you
  • Open an account
  • Apply for a loan
  • Give us your contact information
  • Make a wire transfer
  • Show your driver's license

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can't I limit all sharing? Federal law gives you the right to limit only
  • sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.
See below for more on your rights under state law.
What happens when I limit sharing for an account I hold jointly with someone else? Your choices will apply to everyone on your account - unless you tell us otherwise.
Affiliates Companies related by common ownership or control. They can be financial and non-financial companies.
Our affiliates include:
  • Financial companies such as: T. Graham Mortgage, a Subsidiary of Charter Bank
Nonaffiliates Companies not related by common ownership or control. They can be financial and non-financial companies.
  • Charter Bank does not share with nonaffiliates so they can market to you.
Joint marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
  • Charter Bank doesn't jointly market.
Other important information
For Mississippi Customers. We will not share personal information from deposit or share relationships with nonaffiliates either for them to market to you or for joint marketing - without your authorization.
Mail-in Form
If you have a joint account, your choice(s) will apply to everyone on your account unless you mark below.

[  ] Apply my choice(s) only to me
Mark any/all you want to limit:

[  ] Do not share information about my creditworthiness with your affiliates for their everyday business purposes.

[  ] Do not allow your affiliates to use my personal information to market to me.
City, State, Zip

Mail To: Privacy Opt Out
1721 Medical Park Dr. Suite 103
Biloxi, MS 39532


Click to download a PDF of our Electronic Funds Transfer Disclosure.

Your Rights and Responsibilities

The Electronic Fund Transfers we are capable of handling for consumers are indicated below, some of which may not apply to your account. Some of these may not be available at all terminals. Please read this disclosure carefully because it tells you your rights and obligations for these transactions. You should keep this notice for future reference.

(a.) Prearranged Transfers.
Preauthorized credits. You may make arrangements for certain direct deposits to be accepted into your checking and/or savings account(s). Preauthorized payments. You may make arrangements to pay certain recurring bills from your checking and/or savings account(s).

(b.) ATM Transfers. You may access your account(s) by ATM using your ATM or Debit card. You can make deposits to checking accounts, make deposits to savings accounts, make payments to loan accounts, get cash withdrawals from checking accounts you may withdraw no more than $300.00 per day, get cash from savings accounts you may withdraw no more than $300.00 per day, make payments to your loan account, transfer funds from savings to checking, transfer funds from checking to savings, transfer funds from checking or savings to loan, transfer from loan to checking or savings, get checking account(s) information, get savings account(s) information, get loan account(s) information.
(c.) Point-of-Sale Transactions. By using your card you may access your checking account to purchase goods in person, by phone, or by computer; pay for services in person, by phone or by computer; get cash from a merchant, if the merchant permits, or from a participating financial institution and do anything that a participating merchant will accept. You may not exceed more than $1,500.00 in transactions per day.
(d.) Computer Transfers. You may access your account(s) by computer by using Online Banking, which can be accessed on the Home page of our Web site at www.mycharterbank.com.

Online Banking is a service that you need to sign up for. When you sign up, you will be given a Online Banking User ID number and will be asked to choose a password. With Online Banking, you may transfer funds from checking to savings, transfer funds from savings to checking, transfer funds from a line of credit to checking or savings, make payments from your checking or savings to a loan account(s), get checking, savings and/or loan information.
(e.) Electronic Fund Transfers Initiated by Third Parties. You may authorize a third party to initiate electronic fund transfers between your account and the third party’s account. These transfers to make or receive payment may be one-time occurrence or may recur as directed by you. These transfers may use the Automated Clearing House (ACH) or other payments network. Your authorization to the third party to make these transfers can occur in a number of ways. For example, your authorization to convert a check to an electronic fund transfer or to electronically pay a returned check charge can occur when a merchant provides you with notice and you go forward with the transaction ( typically, at the point of purchase, a merchant will post a sign and print the notice on a receipt.)  In all cases, these third party transfers will require you to provide the third party with your account number and financial institution information. This information can be found on your check as well as on a deposit or withdrawal slip. Thus you should only provide your financial institution and account information (whether over the phone, the Internet or via other methods) to trusted third parties whom you have authorized to initiate these electronic fund transfers. Examples of these transfers include but are not limited to:
Electronic check conversion. You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to pay for purchases or pay bills.
In addition to those limitations on transfers elsewhere described, if any, the following limitations may apply: Transfers from a money market account to another account or to third parties by preauthorized, automatic or telephone transfer are limited to six per statement cycle. If you exceed the transfer limitations set forth above in any statement period, your account will be subject to closure.
Transfers from a savings account are limited to 4 per month instead of per statement cycle. See other terms above.

Except as indicated above, we do not charge for Electronic Fund Transfers.
ATM Operator/Network Fees.
When you use an ATM not owned by us, you may be charged a fee by the ATM operator and/or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer.)
(a.) Terminal Transfers. You can get a receipt at the time you make any transfer to or from your account using an ATM.

(b.)  Preauthorized Credits. If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us at the telephone number listed below to find out whether the deposit has been made.

(c.)  In addition, you will get a monthly account statement from us, unless there are no transfers in a particular month. In any case, you will get a statement at least quarterly.
(a.) Right to stop payment and procedure for doing so. If you have told us in advance to make regular payments out of your account, you can stop any of these payments Here's how:  Call or write us at the telephone number or address listed in this disclosure, in time for us to receive your request 3 business days or more before the payment is scheduled to be made.  if you call, we may also require you to put your request in writing and get it to us within 14 days after you call.  We charge $27.00 for each stop payment.
(b.) Notice of varying amounts. If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)
(c.) Liability for failure to stop payment of preauthorized transfer. If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

(a.) Liability for failure to make transfers. If we do not complete a transfer to or from your account on time or in the right amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable for instance.
-If through no fault of ours, you do not have enough money in your account to make the transfer.
-If the transfer would go over the credit limit on your overdraft line.
-If the automated teller machine where you are making the transfer does not have enough cash.
-If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
-If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable  precautions that we have taken.
-There may be other exceptions stated in our agreement with you.

We will disclose information to third parties about your account or the transfers you make:
(1.) where it is necessary for completing transfers; or
(2.) in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or
(3.) in order to comply with government agency or court orders; or
(4.) if you give us written permission
(5.) as explained in the separate Privacy Disclosure.
(a.) Consumer Liability. Tell us at once if you believe your card and/or code has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check.  Telephoning is the best way of keeping your losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within 2 business days after you learn of the loss or theft of  your card and/or code you, can lose no more than $50 if someone used your card and/or code without your permission. Also, if you do NOT tell us within 2 business days after you learn of the loss or theft of your card and/or code, and we can prove we could have stopped someone from using your card and/or code without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, including those made by card, code or other means, tell us at once. If you do NOT tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time period.
Visa® Card Debit. Additional Limits on Liability for Visa Debit. Unless you have been grossly negligent or have engaged in fraud, you will not be liable for any unauthorized transactions using your lost or stolen Visa card. This additional limit on liability does not apply to ATM transactions, to transactions using your Personal Identification Number which are not processed by Visa. Visa is a registered trademark of Visa International Service Association.
(b.) Contact in the event of unauthorized transfer. If you believe your card and/or code has been lost or stolen, call or write us at the telephone number or address listed at the end of this disclosure.  You should also call the number or write to the address listed at the end of this disclosure if you believe a transfer has been made using the information from your check without permission.
In case of Errors or Questions About Your Electronic Transfers, Call or Write us at the telephone number or address listed below, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
(1.)  Tell us your name an account number (if any).
(2.)  Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
(3.)  Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days (5 business days if involving a Visa transaction or 20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of- sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we do decide to do this, we will credit your account within 10 business days (5 business days if involving a Visa transaction or 20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for 30 days after the first deposit is made, if you are a new customer. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
Charter Bank
1721 Medical Park Dr Suite 103
Biloxi, MS 39532
(228) 392-2330

Business Days: Monday through Thursday 8:30- 4:30 and Friday 8:30- 5:30, excluding legal holidays.